AI Privacy Notice

Last Updated: 25 July 2026

At Ecosolv Renewables Ltd, we are committed to being open and transparent about how artificial intelligence (AI) is used when you interact with us.

This notice explains how our AI-powered Voice Assistant works, what information it may process and how your personal information is protected.

This notice should be read alongside our Privacy Policy and Cookie Policy.

1. Who We Are

Ecosolv Renewables Ltd

Unit R30 Marshall Way
Commerce Park
Frome
Somerset
BA11 2FE

Email: sales@ecosolvrenewables.co.uk

We provide renewable energy solutions including:

• Air Source Heat Pumps
• Solar PV Systems
• Battery Storage Systems
• Underfloor Heating Solutions

2. Why We Use AI

We use an AI-powered Voice Assistant to improve the experience of visitors contacting us through our website.

The AI Voice Assistant helps by:

• Answering common questions
• Providing information about our services
• Helping customers understand available renewable energy solutions
• Collecting information needed for quotation requests
• Directing enquiries to the appropriate member of our team
• Providing assistance outside normal business hours

The AI Assistant is designed to improve customer service and reduce waiting times.

3. What Information May Be Processed

When you choose to use our AI Voice Assistant, you may provide information such as:

• Your name
• Telephone number
• Email address
• Property location
• Property type
• Information about your existing heating system
• Information about your energy usage
• Details of your enquiry
• Any other information you choose to provide during your conversation

Please avoid sharing sensitive personal information that is not relevant to your enquiry.

4. How Your Information Is Used

Information collected through the AI Voice Assistant may be used to:

• Answer your questions
• Help prepare quotations
• Arrange surveys or appointments
• Pass your enquiry to a member of our team
• Improve customer service
• Maintain accurate records of customer enquiries
• Improve the performance of our AI systems

Your information is only used for legitimate business purposes and in accordance with our Privacy Policy.

5. Human Oversight

Our AI Voice Assistant is designed to support—not replace—our team.

Important decisions about quotations, installations, technical recommendations and contracts are always made by appropriately trained members of the Ecosolv Renewables team.

Where necessary:

• your enquiry may be reviewed by a member of staff;
• additional information may be requested;
• you may be contacted by one of our renewable energy specialists.

You can ask to speak with a member of our team at any time.

6. AI Is Not Perfect

While we aim to keep our AI Voice Assistant accurate and helpful, AI-generated responses may occasionally be incomplete, outdated or incorrect.

For this reason:

• information provided by the AI should be considered general guidance;
• installation recommendations are confirmed by our team;
• quotations are prepared following review by a qualified member of staff.

7. Recording and Transcripts

Depending on how our AI Voice Assistant is configured, conversations may be:

• recorded;
• transcribed;
• summarised;
• stored securely within our customer management systems.

These records help us:

• respond accurately to enquiries;
• improve customer service;
• maintain business records;
• investigate customer queries where necessary.

8. Third-Party Technology

To provide AI-powered services, we use trusted technology providers that support our website and customer communications.

These may include:

• CRM Agentic Answers
• LeadConnector
• OpenAI (where applicable to AI-powered features)
• Payaca CRM
• Spruce
• OpenSolar

These providers process information in accordance with applicable data protection laws and appropriate contractual safeguards.

9. Automated Decision-Making

Our AI Voice Assistant assists with gathering information and answering enquiries.

It does not make legally binding decisions about:

• quotations;
• pricing;
• product suitability;
• installations;
• finance;
• grant eligibility;
• contractual agreements.

Any important business decisions are reviewed by a member of the Ecosolv Renewables team.

10. Protecting Your Information

We take appropriate technical and organisational measures to protect information processed through our AI systems.

This includes measures designed to help prevent:

• unauthorised access;
• accidental loss;
• misuse;
• unauthorised disclosure.

Access to customer information is restricted to authorised personnel who require it to perform their duties.

11. Your Privacy Rights

You continue to have all of your rights under UK GDPR when interacting with our AI Voice Assistant.

These include the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion where applicable;
• object to certain processing;
• restrict processing in certain circumstances;
• withdraw consent where processing relies upon consent.

Further information is available in our Privacy Policy.

12. Changes to This Notice

As our AI technology develops, we may update this AI Privacy Notice.

The latest version will always be published on our website.

Contact Us

Ecosolv Renewables Ltd

Unit R30 Marshall Way
Commerce Park
Frome
Somerset
BA11 2FE

Email: sales@ecosolvrenewables.co.uk