Last Updated: 25 July 2026

1. Introduction

Ecosolv Renewables Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request information, use our online tools, or engage with our renewable energy services.

This policy applies to our website, online forms, AI Voice Assistant, quotation processes and related services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

The organisation responsible for processing your personal information is:

Ecosolv Renewables Ltd

Unit R30 Marshall Way
Commerce Park
Frome
Somerset
BA11 2FE

Email: sales@ecosolvrenewables.co.uk

Ecosolv Renewables Ltd provides renewable energy solutions including:

Air Source Heat Pump installations
Solar PV systems
Battery Storage solutions
Underfloor Heating solutions

3. Information We Collect

We may collect and process the following types of personal information.

Information You Provide

When you contact us, request a quotation or use our website forms, we may collect:

Name
Email address
Telephone number
Property address
Postcode
Details about your home
Information about your current heating system
Energy usage information
Details about your renewable energy requirements
Any other information you choose to provide

Information Collected Through Our Website

When you visit our website, we may automatically collect technical information including:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Date and time of visits

This information helps us improve website performance and user experience.

4. How We Use Your Information

We use your personal information for the following purposes:

Responding to enquiries
Providing advice about renewable energy solutions
Preparing quotations
Arranging surveys and appointments
Designing suitable renewable energy systems
Managing customer communications
Installing and supporting renewable energy systems
Providing aftercare and warranty support
Improving our website and services
Meeting legal and regulatory requirements

We will only use your personal information for purposes that are relevant and necessary for providing our services.

5. Lawful Basis for Processing Your Information

Under UK GDPR, we process your personal information using the following lawful bases:

Legitimate Interests

We may process information where it is necessary to respond to enquiries, provide information about our services and operate our business.

Contract

Where you become a customer, we process information necessary to provide quotations, installations and ongoing support.

Consent

Where required, we will ask for your consent before processing personal information, such as sending marketing communications or using non-essential cookies.

You can withdraw consent at any time.

6. AI Voice Assistant

Our website uses an AI Voice Assistant to help answer customer enquiries and provide information about our renewable energy services.

When you interact with our AI Voice Assistant, information you provide may include:

Your spoken questions
Details about your property
Your renewable energy requirements
Contact details if provided

The AI Voice Assistant helps us respond to initial enquiries and direct customers to the most appropriate support.

Please note:

The AI Assistant does not make final decisions about installations, suitability or quotations.
Complex enquiries may be passed to a member of the Ecosolv Renewables team.
Information provided through the AI Assistant may be processed and stored within our approved technology platforms.

Where voice recording or transcription features are enabled, this information may be used to improve customer service and maintain accurate records.

By using the AI Voice Assistant, you acknowledge that you are interacting with an AI-powered service.

7. Online Forms and Enquiries

When you submit information through our website forms, we use your details to respond to your enquiry and provide the requested information.

Our forms may collect:

Contact details
Property information
Renewable energy requirements
Additional information you choose to provide

We do not sell, rent or share your personal information with third parties for marketing purposes.

8. Renewable Energy Assessment Tools

We may use third-party tools to help provide accurate renewable energy assessments and quotations.

These may include:

Spruce

Used to support Air Source Heat Pump assessments and calculations.

Information provided may include property details and heating requirements.

OpenSolar

Used for solar PV system design and assessment.

Information may include property details and solar requirements.

Payaca

Used for customer relationship management, quotations and project management.

These services process information on our behalf to help us provide renewable energy solutions.

9. Third-Party Service Providers

We use trusted third-party providers to support our website, communications and customer management.

These may include:

GHL Agentic Answers / LeadConnector

Used for:

Website services
Online forms
Customer communications
CRM functionality
Automation

OpenAI

Where applicable, AI technology providers may process information provided through AI-powered features such as our AI Voice Assistant.

Google Services

We may use Google services such as:

Google Analytics
Google Maps
Google reCAPTCHA

where enabled on our website.

These services may collect technical information to provide functionality, security and website analytics.

10. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

Operate essential website functions
Improve website performance
Understand website usage
Provide better user experiences

Where required by law, we will request your consent before using non-essential cookies.

For more information, please see our Cookie Policy.

11. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

Renewable energy updates
Industry news
Government schemes and incentives
Relevant products and services

You can unsubscribe or withdraw consent at any time.

We will never sell your personal information to third parties.

12. Sharing Your Information

We only share personal information where necessary to provide our services or comply with legal obligations.

This may include:

Technology providers supporting our systems
Installation partners where required
Manufacturers or suppliers involved in your installation
Professional advisers
Authorities where legally required

All third parties are expected to handle your information securely and responsibly.

13. Data Security

We take appropriate technical and organisational measures to protect your personal information.

These measures include:

Secure systems
Restricted access
Password protection
Regular reviews of our processes

While we take reasonable steps to protect your information, no online system can guarantee complete security.

14. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

General enquiries: up to 24 months
Quotations: retained for business and legal record purposes
Customer installation records: retained for warranty, guarantee and legal obligations
Marketing information: retained until you withdraw consent

When information is no longer required, it will be securely deleted or anonymised.

15. Your Rights Under UK GDPR

You have rights regarding your personal information, including:

Right of Access

You can request a copy of the information we hold about you.

Right to Rectification

You can request corrections to inaccurate information.

Right to Erasure

You can request deletion of your information where applicable.

Right to Restrict Processing

You can request restrictions on how your information is used.

Right to Object

You can object to certain types of processing.

Right to Data Portability

You can request your information in a transferable format where applicable.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise your rights, please contact us using the details provided above.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

17. International Data Transfers

Some of our technology providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK GDPR requirements.

18. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how Ecosolv Renewables Ltd handles your personal information, please contact: